Lead Business Analyst

Job Title: Lead Business Analyst – General Insurance Transformation
Location: Greater Dublin / Wexford Area (Hybrid – occasional travel required)
Salary: 95-100K DOE + benefits package (flexible full-time or part-time options available)

About the Role Hiring on behalf of a client seeking a Lead Business Analyst to partner with senior leadership and drive business transformation initiatives across a major general insurance operation. Reporting to the Head of Business Architecture & Operational Excellence, you’ll embed architecture principles into project delivery, champion operational excellence, mentor the BA team, and ensure solutions are sustainable, scalable, and aligned with strategic goals.

Key Responsibilities

• Lead elicitation, analysis, and documentation of complex business requirements, aligning with strategic objectives and target operating models.
• Apply and adapt delivery methodologies (Agile/Scrum, Waterfall, Lean) to suit project needs.
• Plan and facilitate workshops, stakeholder interviews, and elicitation sessions (onsite/virtual).
• Produce high-quality artefacts (Epics, User Stories, solution designs) with full traceability and prioritisation.
• Manage requirement risks, dependencies, and traceability matrices.
• Support testing, implementation, training, and post-go-live activities, including benefit realisation.
• Establish and govern BA standards, best practices, and quality assurance across projects.
• Collaborate on business architecture: process modelling, capability mapping, gap analysis.
• Identify and lead process improvements focused on efficiency, customer experience (TNPS/retention), and operational excellence using Lean/Six Sigma principles.
• Mentor and develop other Business Analysts, fostering a high-performance, customer-focused culture.

Requirements

• Bachelor’s degree (or equivalent) + 8+ years in business analysis / transformation roles.
• Strong general insurance domain experience (personal/commercial lines, policy administration, claims).
• Proven leadership in complex projects with senior stakeholders and cross-functional teams.
• Expert in requirements techniques, process modelling, and traceability.
• Hands-on JIRA experience (user stories, backlog management).
• Excellent facilitation, communication, and influencing skills.
• Analytical mindset with a focus on measurable business value and continuous improvement.
• Comfortable in Agile, Waterfall, and Lean environments.

What We Offer

• Competitive salary and comprehensive benefits.
• Flexible full-time or part-time options.
• Structured professional development and career progression pathways.
• Hybrid working model for optimal work-life balance.
• Inclusive culture that celebrates diversity and individuality.

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